✨ PLEASE READ ✨

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📱 FIRST & MOST IMPORTANT: THIS IS NOW OUR ONLY SALON PHONE NUMBER.

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This number is the only number to use to reach Nichole or Rebecca regarding appointments, hair, colour, scheduling or anything salon related.

Please delete any previous numbers you have for u!

If you need to contact Atelier Flo+Co directly, please email them or book through Fresha. Otherwise, all communication with Rebecca and I will happen through this number only. 

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🤍 NOW FOR THE EXCITING NEWS... REBECCA IS PREGNANT!

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Rebecca will be working until the end of March and plans to take only a short leave.

Whether or not you see Rebecca for colour, PLEASE prebook your appointments with us through April 1. March is currently looking even busier than our Christmas season, and both of our schedules are already extremely full.

If you need colour with Rebecca before her leave, please make sure it is booked NOW!

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✨ SOME EXTRA HANDS ARE JOINING US

We’re hoping to add a second set of hands to help Rebecca through the busy Christmas season, the remainder of her pregnancy and while she is away.

You’ll start seeing our new sidekick at future appointments, and we’re throwing her into the mix right off the hop! She is fully trained, but we want to get her completely comfortable with our techniques, timing and pace so she can seamlessly help take care of you when Rebecca’s availability doesn’t allow it. (If you want it. You don't have to book with her and you can absolutely wait until Rebecca is back)

Because of this, you may notice some adjustments to the timing of upcoming appointments. If we make a change, our booking system will automatically notify you. If the new time doesn’t work, just text us and we’ll do what we can do make it work.

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✨ MORE SERVICES ARE COMING BACK

We’re adding blowouts back into the mix, along with a new Blowout Membership.

You’ll also be able to add treatments including:

• Express Hair Botox
• Extreme Hair Treatments
• Scalp Rejuvenation

ALSO.. If you havent tried a HAIR BOTOX OR NANOPLASTIA SERVICE.. YOU NEED TO!

Ask us for more information on this life changing event.

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These can be booked on their own or added to an existing colour service. Please message us in advance if you’d like to add one so we can allot enough time.

You’ll also be able to book with our new sidekick at a promotional rate for a limited time while we get her into the swing of things. 🤍

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👀 Speaking of promos... apparently you actually read this far.
Message me “SPOOKY HAIR 👻” and I’ll send you the hidden hair promo. If you skipped straight to this part, I respect the strategy. 😂

**RESTRICTIONS DO APPLY**

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✨ NEW HAIR + UPCOMING APPOINTMENTS

We’ll be reaching out individually to go over your schedule. Please double-check:

• The weeks between your appointments from your last appointment onward
• That you are booked through April 1
• Which upcoming appointment you’re planning for new hair

Going forward, new hair needs to be planned and ordered in advance. I will no longer be stocking hair assuming it may be needed for currently booked appointments.

The cost of your hair will be collected as a non-refundable deposit 10 weeks before your scheduled new-hair appointment so I have enough time to order everything specifically for you.

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✨ A QUICK NOTE ABOUT QUOTES

Moving forward, any quote I provide will be for my portion of your appointment only.

This can include things such as:

• Extension services
• Refreshing/colouring your extensions
• Cutting
• Cost of new hair
• Salon Scale
• Any other services performed by me

I will no longer be quoting Rebecca’s portion of your service. If you would like an estimate for your natural colour service, please discuss that portion directly with Rebecca. You can text Rebecca at this number just attach ATTN: REBECCA and shell get back to you. 

This will keep quotes much clearer and make sure each of us is quoting accurately for the services we personally provide.

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Thank you for reading this novel 😂 There are a lot of exciting changes happening, and we’re doing everything we can to make the transition as smooth as possible while continuing to give you the experience you’re used to.

And seriously... prebook through April 1. March is WILD already. 😂

 

POLICIES & PROCEDURES

 CONTACTING US

226-271-4001 is our only salon phone number for both MODERNBLONDE and THE GOLDEN HOUR.

Please delete any previous phone numbers you may have for Nichole or Rebecca and use this number for all appointment-related communication moving forward.​

We officially have help managing our text messages! 🤍​

Our support team will be helping us respond to appointment questions, scheduling, changes, general inquiries and day-to-day communication so we can stay focused on our clients while we’re behind the chair.​

You may not always be speaking directly with Nichole or Rebecca or our new set of hands when you text, but anything that requires our direct attention, input or approval will be forwarded to the appropriate person. Our team will continue communicating with you and making sure everything is taken care of.​

Please do not send appointment inquiries through Instagram DMs, as they can easily get missed.

If you need to contact Atelier Flo+Co directly, please contact the studio separately or book through Fresha.

  

BOOKING & PREBOOKING

Our schedules fill several months in advance, so prebooking is strongly recommended.​

When planning future appointments, please consider:

• How many weeks you prefer between extension move-ups
• Which appointments require natural colour
• Where you would like to add an extension colour refresh
• When you anticipate needing new hair
• Whether you are considering a full new set or adding individual wefts for brightness or fullness
• Your preferred days and times​

Appointments are booked on a first come, first served basis.​

While appointments can be adjusted later if necessary, availability becomes increasingly limited as the calendar fills.

For appointment planning, changes or questions, please text 226-271-4001.

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NEW HAIR PLANNING & DEPOSITS

New hair must be planned and ordered in advance.​

We no longer automatically stock hair for upcoming appointments or assume that new hair will be required at a scheduled move-up.​

If you are planning new hair, please let us know which future appointment you would like it installed.​

A non-refundable deposit equal to the cost of the hair is required 10 weeks before your scheduled new-hair installation.​

Your deposit allows us to order and prepare your hair specifically for your upcoming appointment.​

Hair will not be ordered until the deposit has been received.​

If you choose not to proceed after your hair has been ordered, the deposit remains non-refundable.

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QUOTES & PRICING

MODERNBLONDE and THE GOLDEN HOUR operate as separate service providers. Each stylist is responsible for quoting the services they personally perform.

Quotes provided by Nichole are for Nichole's portion of your appointment only.​

This may include:

• Extension installation and move-ups
• Extension colour refreshing or toning
• Cutting
• New hair
• SalonScale/product usage
• Other services performed by Nichole​

Nichole will no longer provide quotes for Rebecca's portion of an appointment, including natural hair colour services.

If you would like a quote for your natural colour service, please text our salon number with ATTN: REBECCA and Rebecca can provide pricing for her portion directly.​

All pricing provided is an estimate. Final pricing may vary depending on the services performed, hair density, extension requirements, customization, timing and product usage.

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SALONSCALE

We are a SalonScale salon.​

SalonScale allows us to track the exact amount of professional colour used during your service down to the gram. This helps provide accurate, transparent pricing while reducing product waste.​

Your individual SalonScale/product charge is added to your service total.

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NATURAL COLOUR & EXTENSION COLOUR

Rebecca of THE GOLDEN HOUR specializes in natural hair colour.​

Nichole of MODERNBLONDE specializes in extensions, including extension colour refreshing, toning and customization.​

Depending on your appointment, your services may therefore be divided between the two businesses and billed accordingly.​

For the best extension match, please avoid making unplanned changes to your natural hair colour between your extension consultation/order and installation.​

If you are considering changing your colour before new hair is installed, please contact us first.​

Changes made after hair has been ordered may affect the extension match and could require additional hair to be ordered at the client's expense.

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APPOINTMENT TIMING & ASSISTANCE

To keep our days running efficiently and provide the best possible experience, you may occasionally see an additional trained stylist or assistant working alongside us.​

They may assist with portions of appointments, treatments, blowouts or other services where appropriate.​

Any changes to the scheduled timing of your appointment will be communicated through our booking system.​

If an adjusted appointment time does not work for you, please text us as soon as possible and we will do our best to find another option.

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BLOWOUTS & TREATMENTS

Blowouts are available again, along with additional treatment services.​

Available services may include:

• Blowouts
• Blowout Memberships
• Express Hair Botox
• Extreme Hair Treatments
• Scalp Rejuvenation​

Treatments may be booked individually or added to eligible existing colour appointments.​

Please contact us in advance if you would like to add a treatment to an existing appointment so the appropriate amount of time can be reserved.

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CANCELLATIONS, LATE ARRIVALS & NO-SHOWS

Appointment time is reserved specifically for you.​

Changes or cancellations made within 48 hours of your appointment are subject to a 50% cancellation fee.​

No-call/no-show appointments are charged 100% of the scheduled service.​

Hair deposits are separate from service cancellation fees and remain non-refundable.​

Any outstanding cancellation or no-show fees must be paid before future appointments can be booked.

Arriving more than 15 minutes late may result in your appointment being shortened, adjusted or rescheduled depending on the services booked and the remaining time available.​

If you are feeling unwell, please contact us to reschedule.

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EXTENSION APPOINTMENT PREPARATION

Please arrive for extension move-up appointments with your hair:

• Freshly washed within 24 hours whenever possible
• Completely dry
• Free from oils, dry shampoo and styling products
• Conditioned from the ears down only​

Proper preparation allows us to stay on schedule and provides the best foundation for your extension service.​

Please follow all aftercare and maintenance recommendations provided to you to protect both your natural hair and the longevity of your extensions.

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PARKING & ARRIVAL

We are located inside:

ATELIER FLO+CO
123 Wortley Road​

Street parking is available on Askin Street and surrounding streets.​

If parking behind the studio, please make sure your vehicle is parked in a designated Flo+Co parking space. Vehicles parked in undesignated spaces may be at risk of being towed.​

Please allow enough time for parking before your appointment.​

When you arrive, check in at reception. If no one is at the desk, make yourself comfortable and we will come get you as soon as we are ready.

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YOUR APPOINTMENT EXPERIENCE

Your appointment can be whatever you need it to be that day.​

You are always welcome to chat, work, scroll, read, listen to something, quietly relax or completely zone out.​

There is never any expectation to make conversation.​

Complimentary Wi-Fi is available, along with options designed to make quieter appointments more comfortable.​

We want your time with us to feel relaxed, personalized and completely your own.

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GUESTS

Please do not bring guests to your appointment.

 

Our space and appointment times are designed specifically for scheduled clients. To keep the salon comfortable, calm and running smoothly, we kindly ask that friends, partners and other guests do not accompany you unless they also have a scheduled appointment.

 

If you have a special circumstance and need someone to accompany you, please contact us before your appointment.

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These policies allow MODERNBLONDE and THE GOLDEN HOUR to provide a consistent, carefully planned experience while protecting the time reserved for every client.

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Thank you for your continued trust, flexibility and support.

XOXO
NICHOLE & REBECCA